Good The Consultant works directly with clients (either on site or virtually), to drive the implementation process and empowers clients to quickly make use of their Brightly products. A day in the life of this role will include interviewing supervisors to identify operational needs of the software, configuring and importing data into the application as needed, training end users on using the application and supporting clients as they go-live. You will collaborate with the Engagement and Implementation teams by providing documentation of services provided, as well as outlining any outstanding Implementation needs.
Responsibilities:
Traveling to client locations to implement software, train, and provide user support
Consulting virtually or on site for software configuration
Providing feedback and input on client-industry and CMMS standard processes
Using existing client data and processes to successfully implement Brightly’s software
Collaborating with other CSC teams to ensure clients receive outstanding service
Providing succinct handoff documentation and prescribe vital follow-up activities for clients’ implementation needs. Documenting and communicating activities and results internally and externally.
Relaying critical client and market needs to the Product Management team, to guide decision making in our Agile Development Cycle
Promptly engaging project managers and other Brightly collaborators when implementation projects stall
Continuously seeking new knowledge and development within Brightly products, client industry, processes, and professional skills.
Ability to work independently in an unsupervised environment.